Shipping policy
SHIPPING POLICY
Shipping Locations We ship to all addresses within the United States, United Kingdom, Canada, and Australia.
Processing Time: 3–5 business days before dispatch. Orders are not processed on weekends or public holidays.
Please note that delivery times are estimates and may vary depending on your location, customs clearance, and courier service. Orders are not processed on weekends or public holidays.
Tracking Your Order Once your order is dispatched, you will receive:
- Shipping confirmation email
- Tracking number
- Link to track your package online
You can monitor your package status at any time using the tracking information provided.
Delivery Locations
- Major Cities: Standard delivery timeframe
- Regional & Remote Areas: May require additional 2-5 business days
Delivery Issues If you experience any issues with delivery:
- Delayed Package: Please allow the full estimated delivery time before contacting us. If your package hasn't arrived within 20 business days, please contact us immediately.
- Damaged Package: Contact us within 48 hours of delivery with photos of the damage.
- Incorrect Address: Please ensure your shipping address is complete and correct before placing your order. We cannot be held responsible for packages sent to incorrect addresses provided by customers.
Customs & Import All products comply with Australian import regulations. In rare cases, customs processing may cause minor delays beyond our estimated delivery time.
Order Changes Once an order is placed, we begin processing immediately. If you need to change your shipping address or cancel your order, please contact us within 24 hours.
Contact Us For shipping inquiries, please contact us at support@just-beauty.co.